The Red Rock 5‑Step Process
Exactly What Happens When We Clean Your Turf
Most turf cleaning companies won't publish their process because they want to stay flexible on pricing. We publish ours because there's nothing to hide: commercial enzymes, commercial equipment, and a repeatable 5-step sequence that we follow on every visit. Here's the full thing.
Debris and Pet Hair Removal
We start with a thorough debris pass: leaves, dirt, pollen, dust, and pet hair all need to come off the surface before chemistry touches the turf. Skipping this step means the enzyme solution binds to surface debris instead of penetrating into the infill where the actual problem lives.
Equipment: commercial backpack blower, fine mesh screens for collecting debris, and a vacuum attachment for stubborn hair embedded in the fibers. Most yards take 10 to 20 minutes for this step depending on surface area and contamination level.
Enzyme Deep Sanitize
Commercial-grade enzyme solution applied across the full turf surface with extra concentration on hotspot zones. The enzymes break down urea, uric acid, and ammonia compounds at the molecular level, which neutralizes the bacterial food source that creates pet odor. Dwell time is 15 to 30 minutes depending on severity.
This is intentionally not a consumer-grade product. Retail "turf cleaner" sprays mask odor temporarily but don't actually neutralize the source compounds. The commercial enzyme chemistry we use comes from the same class of solutions used in professional pet boarding facilities.
Pet safety: the solution is biodegradable, non-toxic, and has no harmful residue. Pets and kids can be safely back on the turf after about 2 hours once the surface is dry.
Power Brush and Fiber Rebloom
Dual-motor commercial power broom, operated at the correct angle and speed for artificial turf specifically. We brush against the grain of the wear pattern to lift fibers that have been flat for months. This is the step that visibly transforms the turf from "old-looking" to "new-looking" in a single pass.
Power brooming is also what redistributes the infill that has shifted over time. The broom pass moves the granules around, which evens out the depth across the turf and exposes the fibers to breathe.
Infill Top-Up
After the power brush, we measure infill depth in multiple zones with a probe. The target depth depends on the fiber height of your specific turf, but for most residential artificial grass it's 1.5 to 2 inches of infill at the base.
Where depth is low, we add silica sand (for no-pet homes) or ZeoFill (for pet households). ZeoFill is a volcanic mineral that absorbs ammonia compounds on contact, which dramatically reduces baseline odor between cleanings in pet households. Most yards need 1 to 4 bags of infill; some need none.
Inspection and Photo Report
We do a final walk-through to confirm the turf is clean, the fibers are standing, the infill is level, and drainage is working. For drainage, we spot-check multiple zones with a quick water test to make sure nothing is pooling.
Before we leave, we take a full set of after photos. Within 24 hours, you get an email with before/after comparisons of the main areas, close-ups of any hotspot treatment, notes on infill depth, drainage status, and any recommendations for your next service. If you're on a monthly plan, you get this report after every visit.
Commercial Enzymes, Pet-Safe Solutions, No Harsh Surfactants
The enzyme solution we use is biodegradable, non-toxic to pets and children, and comes from the same class of commercial-grade products used in professional pet care facilities. We do not use bleach, vinegar, oxygen-based cleaners, or harsh surfactants because every one of those either damages turf fibers or fails to neutralize urine compounds at the molecular level.
What People Ask About How We Work
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60 to 120 minutes for most residential yards. We can quote time more precisely once we know square footage and condition. Commercial properties take longer and are scheduled accordingly.
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It helps if you move lightweight items off the turf, but we can work around most fixed features. Heavier items like sectional furniture or large pots, let us know in advance and we can bring extra hands.
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We reschedule. Rain dilutes the enzyme sanitize before it has time to work, so we only clean on dry days. We monitor the forecast 24 hours before every visit and reach out to rebook if needed, at no cost to you.
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Both. We use truck-mounted extraction for the enzyme sanitize on larger jobs because the vacuum power and hot water delivery are superior. For smaller jobs or rooftop terraces where truck access is limited, we bring portable commercial extraction units.
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Before and after photos of the main areas, close-ups of any hotspot treatment, a note on infill depth, drainage check results, and any recommendations for next service. Emailed within 24 hours of the visit.
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